Sunda L. Cooper

edcslc@tx.rr.com 214-232-5998

 

15-YEARS

AGILE CERTFIED

 

STRONG TELECOMMUNICATION (Several Products), STRONG PROJECT MANAGER, EXPERIENCED PROFESSIONAL ENGINEER,

 

 

Objective: Highly self-motivated; fast learner willing to demonstrate expertise in managing complex solutions while focused on exceeding customer expectations. I truly believe a person personality is as important as a person educational background.

 

SUMMARY OF QUALIFICATIONS

·            Experienced project manager in utility industry. Detail and goal oriented; result driven

·            Driven to deliver excellent customer service while working within the guidelines of the company to meet the company objectives, vision, and goals.

·            Strong leader who is fully engaged in the development of my team to inspire them to work together as a team while improving on their own individual goals.

·            Works well in matrix or cross-functional fast paced environment; embraces change.

·            Able to work independently with little direct supervision( Telecommuter for over 13 years)

·            Ability to analyze drawings, data and technical configurations to understand the technical architecture being implemented so that appropriate tracking can be initiated

·            Ability to discern data points that are illogical, question and resolve in a timely manner

·            Personal flexibility and ability to quickly learn new skills

·            Strong writing skills

·            Expert Microsoft Word, Excel, and PowerPoint

 

DEMONSTRATED SKILLS

Management

-          Managed deliverables on key imperatives by implementing and maintaining networks for wholesale, enterprise and some government customers with consistency and efficiency to meet customer expectations in a 24 X 7 environment.

-          Managed domestic staff as well as off-shore vendors with continued focus to significantly improve Service Level Agreements (SLAs) of all groups; thus meeting and exceeding internal and external SLAs.

-          In less than six months, improved On Time Performance for Customer Desired Due Dates and Customer Committed Dates by 50%.

-          Implemented various processes to help reduce and streamline intervals. (Troubleshooting network problems, configuration new technical equipment, new order product and tracking to complete installation for test and turn up)

-          Responsible for end to end production of order management for Voice, Call Routing, VPN, Data, ISDN, Toll Free, VOIP, Ethernet, MSTO,T1’s,-OC3

-          Conducted daily service review meetings with staff to ensure movement, provide guidance and assistance on escalated issues through resolution.

-          Assisted in achieving corporate savings, budget, business plan, and diversity goals.

-          Able to question the existing process and identify new process requirements / improvements

-          Managed and Understand sales strategy for potential new customers

 

 

Communications

-          Liaison between customer and various groups within the company to set expectations. STRONG PERFESSIONAL MULTI-TASKING SKILLS

-          Negotiated with customers on complaint/delivery issues to provide agreed upon resolutions.

-          Built strong dependable and trustworthy relationships with top customers billing over $1M daily monthly revenue

-          Highly effective communicator with all levels of internal and external upper management.

-          Excellent negotiation, conflict management and communication skills. 

-          Ability to challenge clients and leadership effectively where appropriate. 

-          Strong ability to hold Suppliers accountable for performance. (sales, auditors, project coordinators, project specialists)

 

Administration

-          Strong understanding of contract terms and conditions. Over 7 years of writing proposal ,system upgrades, analyze medical information for Pharmacist  and Pharmaceutical Representatives

-          Assisted with the development Request for Proposal and Request for Information process for prospective customers and to make sure the facts are presented for all products and solution that cover specific problems at hand.

-          Provided weekly data analysis on performance and financial impacts of sourcing decisions. Medicine comparison, detailed writing for medical updates,

-          Experienced with labor contracts and personnel, Strong Knowledge of Microsoft

-          Understand and translating medical files for customers.

-          Proofreader, time management,

 

EMPLOYMENT HISTORY

IBM- International Business Machine (Sr. Project Manager-Remote/Contractor)

Dallas, Texas

2013, May-Current

·  Proactive manage the monthly billing funding between AT&T and IBM to manage several large projects to completion

·  Tracked Gaps and Excess daily for monthly projects( TCP1-3 and Change Request-CR)

·  Daily Systems (EDR,PRISM,IBARR,VIDUR)

·  Muli-Tasking with daily job duties (Repursoing,Regression,Respread,ARC,Descoping)

·  Send daily/weekly reports to Management, and Director

·  Responsible for coordinating conference calls for large groups(AT&T Connect)

·  Resolving complex issues is a timely manner

·  Developed installation plans, supported release weekends

 

 

 

Volt Managed Staffing (AT&T- Layer 3 Network Engineering/ Business Analyst/Project Manager-Remote/Contractor)

Dallas, Texas

2011-February 2013    

·                        Proactive manage Ethernet collector circuit deliveries from non-affiliated 3^rd party suppliers of Ethernet cell site backhaul (CSBH) services.

·                        Interface between multiple internal AT&T organizations and the 3rd party suppliers that AT&T buys CSBH services from.

·                        Proactively manage 3^rd party suppliers deliveries to ensure that the supplier completes construction and provisioning in a timely manner to meet AT&T’s business needs.

·                        Track milestone date status and determine collector circuits that require milestone updates or collector circuits that are at risk of or have already missed a milestone date.(Ethernet 1G and 10G)

·                        Receive the supplier Tie-down information (TDI)

·                        TDI pre-validation using internal systems IRIS, NISE, TIRKS, IBARR, EDR, PRISM, MSTO Database, NAM etc…

·                        Resolve invalid TDI with the supplier, custom access service team, supplier and AT&T managers and technicians, where appropriate.

·                        Negotiate format and timing with internal organizations and external companies for collector updates (CPDO, ESO, Provisioning, Field Engineers)

·                        Manage and update NAM database to provide updates to large organization within the company

·                        Send daily/weekly reports to Management, Director, and VP level.

·                        Manage and updated multiple accounts at one time, tracking completion dates and following up on delivery of fiber, jacks, equipment.

·                        Network Infrastructure, Organized and designed the scope of the project from the start to end including pricing, dates, equipment, all key roles in completing a success profile

·                        Track and update 1G and 10G Ethernet from start to complete in construction  and  provisioning

·                        Construction(fiber build, jack, Ethernet switch, NID,Splicing) Strong Daily Task

·                        Provisioning(ASR,DLR,TDI) Strong Daily Task

·                        LTE PROJECT

·                        Ethernet to Cell Site

 

 

 

 

Verizon Business (formerly MCI/WorldCom/Wiltel)

Richardson, Texas

1997-2009

 

·   Project Manager/Implementation, Business Analyst (Customer Service, Order Entry, Provisioning, and Installation for Voice and Data Network Services)

·   Voice/VOIP specialist and Detailed Mux writer

·   Analyzed customer needs for the successful completion of Voice and Data network projects.

·   Managed Multiple Toll Free projects, DMS 250 Switches, 5ESS and SS7 projects, DS0 – OCN level circuits, as well as ATM, Frame, Ethernet.

·   Managed overseas vendors in Manila and Argentina. Managed disaster recovery

·   Managed disaster recovery projects for restoration during Hurricane Andrew and Katrina.

·   Responsible for ASR’s, DLR’s, CLR’s , System tracking Netpro, MECCA,TCOMS,COMS,F&E( Writing MUX MESSAGES)

·   Network Toll Free Routing (800)

·   Organized and designed systems for new products and designed new system migrations.

 

Kroger Pharmacy (Certified Pharmacy Technician)

Houston, Texas

1991-1996

 

·   Provide Excellent Customer Service

·   Review and Analazy medicine brands

·   Provide Written updates to the Pharmacist  and Pharmaceutical Representatives

·   Liaison between the Doctor and the Pharmacist

·   Proofread customer medical profile to make sure medicine doesn’t cross chemical boundaries

·   Answer customers questions directly , thoroughly and most importantly PROFESSIONALLY

·   Adjust to the customer , to insure that the customer was provided with correct medical information

·   Drug inventory, ordered medicine, provided pricing

 

 

EDUCATION

 

·   PMP Training (Verizon Business 2009)

·   Graduate Certificate Federal Equal Employment Opportunity(Graduate School-USDA 2010)

·   Graduate Certificate Equal Employment Counseling   (Graduate School-USDA 2010)

·   Bachelor of Arts in Interdisciplinary Studies Major English & Science (University of Texas at Dallas 1999)

·   Associate’s Degree Computer Science (East field College)

·   AGILE Certified( August 2013)

·   Project Management and Document Authors( November 2013)